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Gruffness (Noun)

An abrupt discourteous manner.

Nouns denoting attributes of people and objects.

The customer service representative's gruffness was off-putting, making me feel unwelcome and unvalued.
His gruffness was a shield he used to hide his true feelings, but it often came across as rude to those who didn't know him.
The manager's gruffness made the employees feel uneasy, as if they were walking on eggshells around him.
Her gruffness was a trait that had developed over years of dealing with difficult customers, but it sometimes made her come across as unfriendly.
The politician's gruffness during the debate was seen as a major turn-off by many viewers, who preferred his more polished opponent.